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This guide goes through the process of connecting your Shopify store to Nexae. Once this has been...

IOSS, which stands for Import-One-Stop-Shop, is is the electronic portal businesses can use since...

Manual entry is for when a file is not available for upload, for example: a one-off return or a s...

Instead of MHI generating another unique identifier for each parcel, you can provide one that you...

If you wish to add subsidiaries or sub-clients to your Nexae profile, then you can do so with the...

Shipment rules translate your existing service names (e.g. 1st Class) into to MHI’s service level...

We’ve given you options to customise Nexae generated labels, helping contribute towards your bran...

When sending within or outside of the EU, a commodity code must be present on your deceleration. ...

Origin of Goods refers to where the goods have "originated" from. This forms part of the overall ...

To track specific parcels, you’ll have to retrieve a barcode or tracking number in 'Search Shipme...

If you decide to arrange your own transport into MHI, we need to pre-alert our warehouse, so they...

This guide goes through the process of connecting your Squarespace store to Nexae. Once this has ...

In order to pass validation, shipments must contain all mandatory fields, and the data must be va...

The "Your Reference" field on both manual and bulk upload give you an opportunity to: Identify...

The Customs Value refers to the monetary value of each item within a shipment, so that customs au...

The Nexae Service Bulletin is a weekly service update that is published every Monday. It entails ...

Using the collections page, you can arrange collections using one of our couriers. This means you...

You can add multiple sub-users for your company, each with different permission levels, which wil...

You can set standard customs information if you only ship one type of product. For example, if yo...

Within customs information, you can advise us of your international VAT registration numbers for ...