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Getting Started
Tracking Shipments
To track specific parcels, you’ll have to retrieve a barcode or tracking number in 'Search Shipme...
Shopify
This guide goes through the process of connecting your Shopify store to Nexae. Once this has been...
What is "Supplied Barcode"?
Instead of MHI generating another unique identifier for each parcel, you can provide one that you...
Printed Matter & Non-Printed Matter Explained
Printed Matter is zero-rated, meaning it's a seen as a duty free product for customs. It must be ...
Commodity Code Explained & How To Find One
When sending within or outside of the EU, a commodity code must be present on your deceleration. ...
What is the "Origin of Goods" field?
Origin of Goods refers to where the goods have "originated" from. This forms part of the overall ...
What is the "Customs Value"?
The Customs Value refers to the monetary value of each item within a shipment, so that customs au...
Shipping Label's
We’ve given you options to customise Nexae generated labels, helping contribute towards your bran...
User Management: Additional Users & Permissions
You can add multiple sub-users for your company, each with different permission levels, which wil...
Default CN22: Shipping The Same Item
You can set standard customs information if you only ship one type of product. For example, if yo...
International VAT Numbers
Within customs information, you can advise us of your international VAT registration numbers for ...
Shipment Rules
Shipment rules translate your existing service names (e.g. 1st Class) into to MHI’s service level...
Pre-Delivery Alerts
If you decide to arrange your own transport into MHI, we need to pre-alert our warehouse, so they...
Shipments
From understanding additional features like Supplied Barcode and Reference, to bulk uploading shi...
Arranging Collections Using MHI Couriers
Using the collections page, you can arrange collections using one of our couriers. This means you...
How To Bulk Import Shipments From A File
Using bulk upload you can import shipments from files, such as CSVs, which can be exported from m...
How To Retrieve Parcel Information (Shipment History)
Shipment history allows you to retrieve information for previous shipments - such as address or c...
How to Manually Add Shipments & Produce Labels
Manual entry is for when a file is not available for upload, for example: a one-off return or a s...
My Shipment Causes An Error?
In order to pass validation, shipments must contain all mandatory fields, and the data must be va...
What is "Your Reference"?
The "Your Reference" field on both manual and bulk upload give you an opportunity to: Identify...
Integrations
This guide explains how to connect your various E-commerce stores to Nexae.
Customs Information
Accurate CN22's are integral for international shipments. We'll explain the information required ...
Settings
We explain Nexae's advanced features, so you can take advantage of the platform
Customer Services
We explain how your customer support representatives can use Nexae to answer customer queries.
Collections
We explain how to pre-alert work coming into MHI, or use our couriers to arrange a collection.
User Management: Sub-Client Accounts
If you wish to add subsidiaries or sub-clients to your Nexae profile, then you can do so with the...