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The "Your Reference" field on both manual and bulk upload give you an opportunity to: Identify...

You can set standard customs information if you only ship one type of product. For example, if yo...

Printed Matter is zero-rated, meaning it's a seen as a duty free product for customs. It must be ...

When sending within or outside of the EU, a commodity code must be present on your deceleration. ...

Origin of Goods refers to where the goods have "originated" from. This forms part of the overall ...

The Customs Value refers to the monetary value of each item within a shipment, so that customs au...

We’ve given you options to customise Nexae generated labels, helping contribute towards your bran...

You can add multiple sub-users for your company, each with different permission levels, which wil...

Within customs information, you can advise us of your international VAT registration numbers for ...

In order to pass validation, shipments must contain all mandatory fields, and the data must be va...

Shipment rules translate your existing service names (e.g. 1st Class) into to MHI’s service level...

To track specific parcels, you’ll have to retrieve a barcode or tracking number in 'Search Shipme...

If you decide to arrange your own transport into MHI, we need to pre-alert our warehouse, so they...

Using the collections page, you can arrange collections using one of our couriers. This means you...

Using bulk upload you can import shipments from files, such as CSVs, which can be exported from m...

Shipment history allows you to retrieve information for previous shipments - such as address or c...

Manual entry is for when a file is not available for upload, for example: a one-off return or a s...

Instead of MHI generating another unique identifier for each parcel, you can provide one that you...